Quality Assurance is an indispensable process involving the entire academic community, a team game in which each individual’s progress benefits the entire University, and the other way round.

Quality assurance means:

  • Defining policies in harmony and synergy with the University’s strategic directions and reliable and robust procedures to implement them;
  • Working to ensure the effectiveness and efficiency of all the University’s internal processes, especially for education, research and third mission/social impact;
  • Creating awareness in those who work in the University, so that everyone’s tasks are carried out competently and promptly, the services provided are effective, and records are kept to monitor and measure results.

Internal Quality Assurance Flow

Quality Assurance involves the interaction of different players of the University with each other and with the Ministry and Italian national agency for the evaluation of universities and research institutes (in Italian Agenzia Nazionale di Valutazione del sistema Universitario e della Ricerca, ANVUR). Each player has well-defined tasks within the process. The diagram shows the connections between the different players and highlights the improvement measures implemented after the ANVUR 2016 evaluation. The colours teal (central level) and dark green (peripheral level) differentiate the governance levels of the QA System, while the two vertical columns (Teaching; Research and Third Mission) highlight the chains of interaction and correlations according to the specific mission being monitored.