Mission
The Department is in charge of all University IT services, from design, implementation, to support and life cycle management of the technology system components. The staff in this department design and manage solutions serving workstations and daily activities, for the all Polito Administration and Academic Departments, by providing support and service desk services (ITSM). The Department supports Education, e-Learning, Research and Libraries, HR and Finance, Web, Facility Management, with on premise or cloud solutions (IaaS, PaaS, SaaS). ISIAD is responsible for the supervision and development of collaboration solutions, the Basic Computer Laboratories, WAN and LAN network infrastructures, fixed and mobile telephony, cybersecurity, Datacentres and University storage.In agreement with the University Governance, the Department supervises IT policy and compliance, supports the Digital Transition Manager, the IT Security Coordinator and the Data Protection Officer, in dealing with Digital Transformation processes.Staff in this Department support and collaborates with all departments/offices/units, provide advice and training (within its fields of competence) and promote IT solutions for research and innovation, also supporting academic departments with a focus on scientific computing and HPC.
In staff
Presidio Service Desk
Domain Expert Service Desk
He supervises user support processes (ITSM), in compliance with the ITIL methodology, by means of first-level Service Desk. He deals with the ticket management and tracking, incident resolution and collects requests, monitoring service levels and managing Pingdom probes for the control of the main online services. He drafts the reporting aimed at improving the quality of the IT Services provided and manages the Division on-call management.
Staff
Internal organisation
- ACTIS DANA ALESSANDRO - Head of Unit
- ALBERTO DANILO ANSELMO - Head of Unit
- AMATO FABIO GIUSEPPE
- ANELLI MARIA GRAZIA
- APPENDINO ANDREA
- ARGIOLAS DANIELE - Domain Expert HR and Finance Applications
- ARUTA DAVID
- ASTE ENRICO
- BARBAGALLO SALVATORE - Senior Domain Expert Innovation
- BELMONTE PAOLA
- BERNARDI NADIA
- BERTONASCO ROBERTO - Senior Domain Expert Project Manager
- BOLLONE ANDREA
- CAMBIOTTI FULVIO - Domain Expert Windows Systems and Collaboration Softwares
- CARLINO GIACOMO
- CAVAGLIA' MARCO
- CAVALIERE MONICA - Head of Hub
- CEKAJ ARLI
- CERVA MARIA CECILIA
- COLTELLA SILVIO
- D'ERRICO NOVELLA VALERIA
- DEL FABRO CARLO
- DEL VENTO ANTONIO
- DELIZZOS CLAUDIO
- DI MARCO GIULIA
- DI PIETRA IRENE
- ERLE ERICA
- ESU LEANDRO
- FAUSSONE MARCO
- FERRIAN CRISTINA - Domain Expert Web and Mobile Applications
- FRANCESE PAOLO
- FRANCO MASSIMO
- FRANZE' FABRIZIO
- GALATI EMANUELE
- GARBERO MARCO - Domain Expert Applications for Student Administrative Services and University Registrar
- GARZENA ANDREA - Senior Domain Expert E-Learning
- GELATTI RICCARDO - Domain Expert Instructional Design
- GENTILE NICOLA
- GIANA BRUNO - Head of Unit
- GIARDINO ANDREA
- GRATTERI MARCO
- IANNOTTI LUCA
- INNOCENTI MAURO - Senior Domain Expert Project Manager
- LANTIERI ANTONIO - Head of Division
- LAZZARINO ANTONELLA
- LILLIU ANNALISA
- MANNA ELISA
- MARCONE FLORIANA
- MARCONE LUIGI
- MASCARELLO PAOLA - Head of Unit
- MORRA ROBERTO - Domain Expert Smart Printing
- MUSIANI MILENA
- NAPOLI ROSANNA
- NAS NARETTO IDA
- NIELLI GIANLUCA - Head of Unit
- OGLIETTI GIANLUCA - Domain Expert Cloud Cybersecurity
- OREFICE MAURIZIO - Domain Expert ICT Systems for Teaching and Learning
- OREGLIA MARCO - Executive of Department
- PACIELLO STEFANO
- PALADINI COSIMO
- PIAZZA GIUSEPPE
- POLISI AMBROGIO - Domain Expert Service Desk
- PRIARONE PAOLO
- PUCCIO FRANCESCO - Domain Expert Technologies for Research and Security
- PUOTI STEFANO
- RECH ANDREA
- RIZZO ROBERTO - Head of Unit
- RULLA MARIO - Head of Division
- SAMMARCO WILLIAMS
- SANTIANO GIORGIO - Head of Division
- SAVAZZI FILIPPO - Senior Domain Expert HPC
- SCIBETTA SARA
- SEREN ROSSO FRANCESCO
- SERRA ALESSIO - Domain Expert Copywriting
- SPARAGI SONIA
- STEVANO DAVIDE PAOLO
- TEALDI PAOLO - Domain Expert IT Applications for Research and Libraries
- TIBERIO STEFANO
- TOME' ANDREA - Domain Expert Database MS-SQL
- TOSCANO SEBASTIANO RICCARDO
- TROILO CARMELA - Senior Domain Expert for IT Compliance
- VALENTE GIULIA
- VALLAURI FRANCESCA
- VENEZIA EMANUELE
- VENUTO ENRICO - Head of Division
- VOLPICELLI GIOVANNI
- ZANONE ELISA